AI products

Automating customer support for an AI product company

GradientLabs builds AI-powered products, yet its own customer support operation was almost entirely manual. Every inbound support email required a person to read, triage and answer it.

Client

GradientLabs · AI products

The challenge and what we did

The irony was obvious and the cost was real: a company selling automation was spending its team's time on repetitive support work.

We built an AI support workflow grounded in GradientLabs' own documentation and product knowledge, with escalation paths for anything the assistant could not handle confidently.

Routine questions now get fast, consistent answers, while the team focuses on the cases that genuinely need a human.

Outcomes

Support email triage and responses automated
Answers grounded in approved product documentation
Human escalation for complex cases
More team time for product work

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